poni Terms of Use

These terms govern your use of poni and your account with us. By creating an account, depositing funds, or playing any game on our platform, you agree to these terms. We set them out clearly so you understand your rights and obligations when you join poni.

Our poni terms cover account eligibility, deposits and withdrawals, game mechanics, bonus conditions, dispute resolution, and your responsibility to comply with applicable law in your jurisdiction. We update these terms periodically; we notify you of material changes through your poni account or email. Continued use of poni after an update means you accept the new terms.

This page summarizes our key policies. If a question arises that these terms do not fully address, our support team is available through live chat on poni.

Account eligibility and opening conditions on poni

When you create a poni account, you confirm that you are of legal age in your jurisdiction and that you are not prohibited from using online entertainment services by applicable law. We do not knowingly provide our services to minors or to account holders in jurisdictions where our services are prohibited.

You are responsible for verifying that access to poni complies with the laws of your home jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. Our policy is to close accounts if we detect activity from restricted jurisdictions.

Your account is personal and non-transferable. You may not share your login credentials, delegate account control to others, or allow another person to use your account. If we detect unauthorized access or account sharing, we may suspend or close your account.

How deposits work on our poni platform

We accept deposits via six e-wallet options and four bank virtual-account methods. For e-wallets, you choose DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet. For bank transfers, we provide unique virtual-account numbers linked to mobile banking, local payment, online payment, or e-wallet.

We do not hold deposits in escrow or reserve. Your deposited funds belong to you and remain under your control. You can withdraw them at any time, subject to our verification and withdrawal-policy requirements.

Our poni deposit infrastructure is available across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. During national holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi, banking systems operate on reduced schedules. Bank virtual-account transfers may take longer during these periods, but e-wallet deposits remain instant.

Withdrawals and account verification on poni

Your first withdrawal from poni requires account verification. We ask for a copy of your national ID and a recent utility bill or bank statement showing your registered address. This step confirms your identity and protects both you and our system.

Withdrawal requests are processed within standard timeframes. E-wallet withdrawals settle instantly; bank transfers settle within the same window as a standard inter-bank transfer. We do not charge withdrawal fees. The amount you request is the amount that arrives at your payment method.

We reserve the right to decline withdrawals that appear unusual or that violate our terms. If we decline a withdrawal, we notify you through your poni account and explain the reason. You retain access to your balance and may request another withdrawal once the issue is resolved.

Games, stakes, and outcomes on poni

We offer four categories of entertainment on poni: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports markets (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), and esports (Mobile Legends, Free Fire, PUBG Mobile).

Game outcomes are determined by certified random-number generators (for slots) or live-dealer shuffles and spins (for table games), or real-time event results (for sports and esports). We do not manipulate outcomes in favor of any player. Game results are final once displayed on poni.

If a technical glitch causes a game to malfunction—such as a freeze, balance error, or incorrect payout—we investigate and correct the issue. You retain your balance plus any verified winning amounts. We do not void winning spins because of technical errors; we resolve them fairly.

Bonus conditions on our poni platform

We periodically offer bonuses or promotional credits. All bonus terms are displayed clearly in the promotion details before you accept. Bonuses may have wagering requirements, game restrictions, or time limits. You are responsible for reading and understanding bonus conditions before claiming.

We do not offer fixed-amount bonuses. Our promotions are described in generic terms (e.g., "seasonal deposit match offer") and specific conditions are listed in the promotion terms. Bonuses are not real money until wagering requirements are met.

We reserve the right to modify or cancel promotions at any time. If we change bonus terms, we announce the change on poni and provide notice to affected account holders. Existing bonus claims are honored under their original terms.

Dispute resolution and our poni support process

If you have a dispute about your account, a transaction, or a game outcome on poni, contact our support team through live chat or in-app help. Our team investigates your issue and responds within standard review windows. We review account history, game logs, and payment records to resolve disputes fairly.

If our initial response does not resolve your issue, you may request escalation. We route escalated disputes to our senior team for further review. We provide a final decision within a reasonable timeframe and explain our reasoning.

Our poni support team is committed to resolving legitimate disputes. We take account security, fair play, and payment accuracy seriously. If we find that an error occurred, we correct it and restore your balance.

We at poni operate transparently. Our terms are clear, our policies are consistent, and our support team listens to legitimate concerns.

Jurisdiction and liability on poni

Our services are available only in jurisdictions where applicable law permits. You are solely responsible for determining whether your use of poni complies with your home jurisdiction's law. We do not provide legal advice; we recommend consulting local legal counsel if you are uncertain.

We make no warranties about poni's uninterrupted availability. Our platform may experience downtime for maintenance or technical reasons. We do not compensate for downtime or service interruptions. Our liability for any claim arising from poni is limited to the amount you have deposited into your account.

You agree to indemnify poni against any claims, damages, or costs arising from your breach of these terms or your violation of applicable law. You remain solely liable for all activity on your account.

Data protection and account security on poni

We protect your account data using standard encryption and security practices. Your payment information is tokenized and not stored in full on our servers. We do not sell or share your personal data with third parties except as required by law.

You are responsible for protecting your poni login credentials. Do not share your password with anyone. If you suspect unauthorized access, change your password immediately and contact our support team. We are not liable for unauthorized access if you have shared or disclosed your credentials.

We comply with applicable data-protection law in Indonesia. Our privacy policy, available on poni, details how we handle your information. By using poni, you consent to our data practices as outlined in that policy.

Changes to these poni terms

We may update these terms at any time. We notify you of material changes through your poni account or email. Your continued use of poni after an update constitutes acceptance of the new terms. If you do not agree with an update, you may close your account.

These terms constitute the entire agreement between you and poni. They supersede all prior communications or understandings. If any provision is found invalid, the remaining provisions remain in effect.