poni Casino & Sportsbook Service Notice

Our poni platform operates in jurisdictions where applicable law permits online entertainment services. We do not offer our services in jurisdictions where online wagering is prohibited. Account holders are responsible for verifying that their access and use of poni comply with the laws of their own jurisdiction.

This legal notice sets out our service boundaries, your account responsibilities, and how we protect your data. It is not a license statement or a regulatory approval notice—it is a disclosure of where and how we operate poni.

If you have legal questions about poni's operations or terms, contact our team through the methods outlined below.

Service availability and jurisdiction-restricted access on poni

We at poni provide entertainment services—live-dealer tables, slot games, sports markets, and esports coverage—in jurisdictions where our services are lawful. We maintain no license in Indonesia or any other specific country. Our operations are jurisdiction-aware; we do not offer access where local law explicitly prohibits online wagering.

Users are solely responsible for verifying that their access and use of poni comply with applicable law in their home jurisdiction. If you are unsure whether poni is accessible to you, consult local legal guidance before creating an account. Our poni system does not perform real-time jurisdiction checks on login; the burden of compliance rests with you.

During major events like Liga 1 tournaments or Piala Indonesia matches, our sports markets remain open in permitted jurisdictions. Our live-dealer tables and slots run on consistent schedules regardless of local holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi—though banking delays may affect deposit and withdrawal processing during these periods.

Account eligibility and user responsibility on poni

To create a poni account, you must be of legal age in your jurisdiction. We do not verify age at signup; we verify it during your first withdrawal through account verification. At that point, you must provide a copy of your national ID. If your ID shows you do not meet the legal age requirement in your jurisdiction, we will close your account and return your balance via your linked payment method.

You agree that your use of poni is your own responsibility. We do not monitor your gameplay or spending; we do not restrict your deposits or withdrawals based on your play history. You manage your own account activity. If you believe you are accessing poni from a prohibited jurisdiction, you are responsible for stopping your use immediately.

Account sharing is prohibited. Your poni login belongs to you alone. If we detect account sharing or fraudulent use, we reserve the right to suspend the account and conduct an investigation. We will not return funds associated with fraudulent activity.

Data protection and privacy on poni

Payment information is tokenized. We do not store your full bank account number or credit card number on our systems. Your bank details are held by your bank or e-wallet provider, not by poni. When you withdraw, we route your request to your payment method; we do not retain the withdrawal destination data after processing.

We retain your account data—email, login history, game activity, deposits, withdrawals—for the duration of your account and for standard legal retention periods afterward. If you request account deletion, we will remove your personal data except where we are required by law to retain it for anti-fraud purposes.

For a detailed explanation of how we handle your data, please review our Privacy Policy

Payment partners and our poni withdrawal process

We partner with six e-wallet providers—mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment—and four banks—online payment, e-wallet, mobile banking, and local payment—to handle deposits and withdrawals. When you deposit via online payment, e-wallet, or any other method, your funds are transferred to poni's account and added to your poni balance instantly. When you withdraw, we reverse the transaction back to your original payment method.

Deposits settle immediately. Withdrawals settle according to your payment method: e-wallet withdrawals typically complete within seconds; bank virtual-account transfers settle within standard inter-bank timeframes, which vary by bank and time of day. We do not charge withdrawal fees; any fees are imposed by your payment provider, not by poni.

Players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta report consistent withdrawal timelines. Virtual-account transfers to mobile banking, local payment, online payment, or e-wallet are processed automatically once your account is verified.

We at poni operate transparently. Our jurisdiction limits are clear, our payment methods are direct, and our account policies are published. Compliance with local law is your responsibility.

Account verification and regulatory compliance on poni

Before your first withdrawal, we ask you to verify your account. You provide a copy of your national identity document—KTP, passport, or driver's license—and a recent utility bill or bank statement showing your address. This step is required by standard financial compliance practices; we do not retain your documents longer than necessary for verification.

Verification typically completes within standard review windows. Once verified, your account remains verified for future withdrawals. If your documents are rejected, we notify you through your poni account and explain what needs to be corrected or resubmitted.

We also conduct standard anti-fraud checks on all accounts. If we detect unusual activity, we may temporarily restrict your account while we investigate. We will contact you through your registered email to clarify the activity. This is standard practice across payment networks and online services.

Summary of poni's legal position

We at poni operate a platform for entertainment services in jurisdictions where doing so is permitted by law. We do not hold a specific national license. We do not claim to be licensed in Indonesia, the European Union, or any other specific territory. Our operations are governed by our internal policies and the laws of the jurisdictions where our services are available.

Your use of poni is subject to our Terms and Conditions and this legal notice. If you disagree with any part of our terms or policies, do not create an account. If you have created an account and wish to close it, you may request closure through our Live Chat support team. We will return your remaining balance to your linked payment method.

For legal inquiries, complaints, or regulatory concerns related to poni, please contact our team through Live Chat or email. We will respond to your inquiry within standard business windows. We do not handle regulatory complaints through social media or third-party platforms.